Download Button not showing or replacing add to cart

Posted by: Mark Preuss

19th September 2022, 1:37 pm

Mark Preuss

@Markp

19 Sep 2022
1:37 pm

Hi,

we used the free plugin for a wile already successfully. However, now the download button is not showing up anymore on our archive pages (https://www.btc-echo.de/shop/ausgaben/)  where active members were able to download the products as well as on our single product page (https://www.btc-echo.de/shop/produkt/magazin/ausgabe-63-september-2022/ the add to cart button is not replaced by the download button anymore for the digital variation). We bought pro version, but the problem remains. Any idea what could be missing in our theme?

Thanks a lot in advance for your support.

Best,

Mark

Last modified: 22nd September 2022, 3:47 pm by Peter Wilkinson

  • Forum Moderator
    Peter Wilkinson

    @wpenhanced

    22 Sep 2022
    3:49 pm

    Sorry for the delay. Was this working before? What changes happened to make it stop working?

  • David Yunker

    @[email protected]

    14 Jun 2023
    5:39 pm

    I'm having the same issue. I need both the Download button and the Add to Cart button to appear on a product page. Is there a way to make this happen?

  • Forum Moderator
    Peter Wilkinson

    @wpenhanced

    15 Jun 2023
    2:25 pm

    Hi David, think this is a different issue - you want to see both. Unfortunately you cannot have both at this moment

  • David Yunker

    @[email protected]

    15 Jun 2023
    3:06 pm

    On another site we've built, we are able to use the Add to Cart button and the Download Now button on a Product page. The only difference is that one site is built with Elementor and the other with X Pro from Themeco so it has to be possible?

  • David Yunker

    @[email protected]

    15 Jun 2023
    4:57 pm

    Also this was working on the X Pro site a few months ago before an update to the Free Downloads plugin. Are there past versions we could roll back to easily to check for this functionality?

  • Forum Moderator
    Peter Wilkinson

    @wpenhanced

    19 Jun 2023
    3:57 pm

    Hi David

    I will reply on the ticket you submitted

  • Kyle Mcfarland

    @kylemcfar5

    14 Jul 2023
    5:34 pm

    I have the Premium version, I'm having the same issue since the last update, the free download button no longer shows up on the multiproduct page but it is still there for the single product page on Woocommerece

  • franco123

    @franco123

    3 Oct 2023
    2:14 pm

    Mark Preuss said on 19 Sep 2022, 1:37 pm:

    Hi,

    Nós usamos o plugin gratuito para um wile já com sucesso. No entanto, agora o botão de download não está aparecendo mais em nossas páginas de arquivo (https://www.btc-echo.de/shop/ausgaben/) onde os membros ativos puderam baixar os produtos, bem como em nossa página única do produto (https://www.btc-echo.de/shop/produkt/magazin/ausgabe-63-september-2022/ o botão adicionar ao carrinho não é mais substituído pelo botão de download para a variação digital). Compramos a versão pro, mas o problema permanece. Alguma ideia do que poderia estar faltando em nosso tema?

    Muito obrigado antecipadamente pelo seu apoio.

    Melhor

    Assinalar

    Kyle Mcfarland disse em 14 jul 2023, 5:34 pm:

    Eu tenho a versão Premium, estou tendo o mesmo problema desde a última atualização, o botão de download gratuito não aparece mais na página de vários produtos, mas ainda está lá para a página de produto único no Woocommerece

  • franco123

    @franco123

    3 Oct 2023
    2:16 pm

    I'm did have this problem.