Can someone please contact me via an email. Your contact forms, ticketing system is completely broken and fills me with little confidence this is a reliable solution that will be maintained....

I have a few issues I have found further to the one confirmed with variable products.

The download counter is not working also for variable products and even some of the single products. I have disabled the counter as it is showing 0 for many products even after downloading multiple times.

While the download button shows correctly for single products including shortcode placed on a page, for the variable products the download button will not replace the shortcode of the "add to cart" function, however does replace the add to cart for the actual drop down selector so it is just the shortcode for a variable product that is not replaced.

I did buy into this plugin with the hope it would have support as claimed on your page here:
"With WP Enhanced you know you’re not on your own. Not only are we here for potential customers, but we also ensure our after-sales care is spot on, and our bespoke support system enables us to give world class premium support. If there’s something we missed then don’t worry, get in touch and we’ll respond as soon as possible."

However, I cannot send a contact message as your form is broken, the 3 different support tickets I have submitted remain unchecked for weeks and I have had minimal reply on this forum which seems the only way to actually post for help. This is less than "world class premium support" and I currently I do feel like this is a neglected plugin I have just wasted money on.

I would really appreciate some assistance to resolve these issues, at least toi give me some confidence this is worth investing in for the future.