Need to make sure you've enabled download tracking and those settings mate.
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Newbie needing a hand
Posted by: M. Hogendoorn
7th October 2021, 11:11 am
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#13171
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The NL sub site is all set the same as the US site.
In one site it's working, ,in the other not.Looks like if I remove the MailChimp link it would be working again, but that is not what I want.
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If you've set it up so the user is emailed a download link, the download is only logged if they click that link. Are you testing by clicking the download links?
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Yes, that is what we do every time: using different email addresses to check if it is working. The regular logging works fine. The MailChimp connection seems to disturb it.
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Even when it says
API Key: VALID
List ID: VALID -
Open up a support ticket and give me the admin login for the site, and a link to one of your free products.
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I'll do this.
I have to check with our system manager for the login.It concerns the install of Free Downloads in these two site:
- nl.b-u-t.net: MailChimp connection set, email adress log not working on Free Download nor on MailChimp
- us.b-u-t.net: MailChimp connection not, email adress log working on Free Download
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