2nd September 2020, 8:45 am
thanks for the practical free plugin. Unfortunately it does not work anymore since the update to WP 5.5 on our site. Only the code [reset_password] is shown on the reset page.
Does anyone have the same problem or maybe even a solution?
Thanks for caring, Bernd
Our Website: https://www.alkohol-ade.com
Password-reset-page: https://www.alkohol-ade.com/neues-passwort-anfordern/
Hi mate have you checked that the plugin is still active?
Yes, sure. If you looked at the page some minutes ago it might have been deactivated for a minute because we are trying to debug the issue.
Btw.: Thanks for the very fast response!
Ok mate I've looked at the page source and the shortcode is wrapped inside code HTML tags. Remove it and add it again, make sure it's outputting as just text.
Gutenberg puts it automatically in a CODE-block. Unfortunately, no change (cache was emptied).
I need you to email me login credentials for the site so I can check myself. Really looks like it's not enabled or settings aren't input.
in**@sq************.uk
I've sent them.
You had a rule set up with Asset Cleanup Pro to disable my plugin and only enable it on one page, and it wasn't enabling it.
Thanks for the reply via mail. I'll try to work with this!
Yours, Bernd
@BerndG
8:45 am